Wrong Item ordered? Changed your mind? We will accept the return of any stocked product within 15 days of receipt of shipment.
To receive refund for the returned goods do the following: contact us for a return authorization. Include order date, invoice number and why you are returning.
Be positive the product will arrive to Fiber to Yarn in new, resalable condition. Include a copy of your order invoice with your return. It is recommended to ship insured with proof of delivery. Return shipping costs paid by purchaser.
Not returnable. Anything that is designated: Special Order. Addi Tools. Knitting Needles, Crochet Hooks. Partial yarn skeins, spun or re-carded fibers. Items subject to copyright laws: Videos, Software, Books, Magazines or Patterns. Spinning wheel, drum carder, weaving loom and all related accessories where the box has been unsealed or opened.
In the case of items that shipped under a free or discounted shipping promotion, the shipping cost will be based on our actual cost to ship the item to you. Shipping costs paid by Fiber to Yarn will be applied to the refund.
Refund of item returned is subject to 15% restocking fee plus shipping costs paid by Fiber to Yarn, $5 minimum.
Once returned in original, resalable condition. Refund will be credited back to the method used to make original payment.
No refunds without return authorization and receiving returned goods.