Wrong Item ordered? Changed your mind? We will accept the return of any product within 15 days of receipt of shipment.
To receive refund for the returned goods do the following: contact us for a return authorization. Include why you are returning.
Include all instructions, accessories, packing materials and a copy of your invoice with your return.
Be positive the product will arrive to Fiber to Yarn in new, resalable condition. It is recommended to ship insured with delivery confirmation.
Not returnable. Anything that is designated: Special Order. Addi Tools. Knitting Needles, Crochet Hooks. Partial yarn skeins, spun or re-carded fibers. Items subject to copyright laws: Videos, Software, Books, Magazines or Patterns. Spinning wheel, drum carder or loom where the box has been unsealed or opened.
Shipping is non-refundable, and your refund will be reduced by that shipping amount. In the case of items that shipped under a free or discounted shipping promotion, the shipping cost will be based on our actual cost to ship the item to you.
Refund of item returned is subject to 15% restocking fee, $5 minimum.
If the item in returned in a condition other than brand new, the return may be refused outright, or a restocking fee of up to 50% may apply.
Once returned in original, resalable condition. Will refund for the purchase price less any shipping costs Fiber to Yarn may of paid plus the restocking fee.
Refund will be credited back to the method you used to make original payment.
No refunds without return authorization and receiving returned goods.