Terms
Orders are processed through our secure website. You will automatically receive an order confirmation after ordering. If you don’t check your spam folder, if still not there you may of ordered with an incorrect e-mail address. Contact us to confirm your order.
Payment of orders placed online will be processed securely through Stripe.
If you are having trouble ordering online, We can invoice you a secure payment link to complete your order. Contact us with your order, include your name, phone number and billing/shipping address.
How do you want to: Cash at pick up, check or credit/debit card. Do not e-mail or message your bank card details. We can not process your credit card details over the phone. Card transactions can only be in person with i.d. and signature or through a online payment link where your bank card details and billing address can be verified and processed securely.
We ship orders to the address associated with your bank payment account. If your billing and shipping address do not match, orders may ship with signature confirmation and are exempt from discounted or free shipping.
Fiber to Yarn will not be responsible for order once shipped. Packages shipped include insurance, delivery or signature confirmation. You will be e-mailed the tracking number when your package ships. If order is received obviously damaged, do not open or accept, ask shipper to return to sender. If you find damage after opening, contact us immediately indicating problems so claim against insurance can be made. Be sure to save all the packing materials and contents.
FibertoYarn is not responsible for orders Lost or Stolen after delivery. Shipping insurance is no longer available and claim can not be made. To avoid this issue sign up for the Free Service USPS informed delivery, you will be messaged immediately when your order is delivered. UPS and FedEx have similar services. If there is an issue with your delivery being able to contact the shipper the day of delivery is best.
Special Orders Items that are not in stock at Fiber to Yarn. Each supplier has a minimum we must meet to order. If your order does not meet this minimum, and we can not combine it with another order within 1 month, we will contact you. If your order meets the minimum, it will be ordered by next business day. Special Order Sales are Final.
Vendors we purchase from: Addi, Ashford, Foxglove Fibers, Knitting Fever, Skacel. Fabric (full bolts or Pre-cuts) from E.E. Schenck, Clothworks, In the Beginning, Riley Blake or Maywood.
Order Acceptance Policy. Fiber to Yarn - reserves the right at any time after the receipt of your order to accept or decline your order for any reason. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. If we can not complete the sale you will be notified by e-mail and your payment refunded.
Links This site may contain links to other sites on the Internet that are owned and operated by third parties. Fiber to Yarn, is not responsible for the operation of or content located on or through any such site.