Returns We will accept the return of stocked product within 15 days of receipt of shipment.
Exceptions. Clearance/Sale items. Special Orders. Addi tools. Partial yarn skeins, spun or re-carded fibers. Cut to order products (Fabric, Binding). Items subject to copyright laws: Videos, Books, Magazines or Patterns. Spinning wheel, drum carder, weaving loom and all related accessories where the box has been unsealed or opened.
In the case of items that shipped under a free or discounted shipping promotion, the shipping cost will be based on our actual cost to ship the item to you. Shipping costs paid by Fiber to Yarn will be applied to the refund.
To receive refund for the returned goods do the following: contact us for a return authorization. Include order date, invoice number and why you are returning.
Return shipping costs paid by purchaser. Be positive the product will arrive to Fiber to Yarn in new, resalable condition. Include a copy of your order invoice with your return. It is recommended to ship insured with proof of delivery.
Refund of item returned is subject to 15% restocking fee plus shipping costs paid by Fiber to Yarn, $5 minimum.
Once returned in original, resalable condition. Refund will be credited back to the method used to make original payment.
No refunds without return authorization and receiving returned goods.
Exchanges At this time we do not offer exchanges. If you would like a different product, place a new order, then return your purchase for refund, per return instructions above.